Executive Summary
This project was not about replacing one analytics tool with another. It was about rebuilding trust in the company's data.
Different departments were working hard, yet leadership regularly received conflicting reports because each team defined, tracked, and attributed metrics in its own way. Small inconsistencies in tracking had accumulated over several years until they became an operational problem.
I led the effort to standardize measurement across teams, redesign the tracking framework, automate reporting, and establish a common analytics language. The result was an infrastructure that supported faster decision making, reduced manual work, and created a reliable foundation for future experimentation, personalization, and product analytics.